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This certificate is intended for prospective, new or experienced leaders and is ideal for building the capabilities needed to launch or enhance a successful management career. The following topics are explored:

Your Role as a Leader
• What the supervisor role is and what it is not
• Engaging employees
• Supervising former peers

Resolving Conflict
• Healthy versus damaging
• Causes and consequences of conflict
• Conflict resolution process and the supervisor’s role

Effective Communication Skills
• Interpersonal relationship skills
• Appropriate use of communication tools and methods
• Goal setting, performance expectations and performance improvement

Building and Sustaining Trust
• Supervisor role in building and sustaining trust
• Behaviors that build, sustain and break trust
• Repairing damaged relationships

Crucial Conversations
• Speak persuasively, not abrasively, no matter the topic
• Make it safe for others to share their honest opinions
• Gain control of their own emotional responses
• How to disagree without being disagreeable

The program can be customized to fit your organization’s specific needs, and taught as either a 12 or 15-hour course. The 12-hour course is your choice of four modules and the 15-hour course includes all five modules.

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Whether it is shortening a training to fit in one day, increasing the curriculum to cover several classes,
or changing the location of the training from here at Ã山ǿ¼é to your location,
we have the training you are looking for to grow your business.

Get Started Today

Request more information to get started on a needs assessment.
Together, we will develop the best plan for your employees and company.

Ìý Ìý Ìý Paula NurrenbernÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Office 812-461-5425
Ìý Ìý Ìý Director of Corporate PartnershipsÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Cell 812-455-3629
Ìý Ìý Ìý and Customized TrainingÌýÌý

Ìý Ìý Ìý 8600 University BoulevardÌý
Ìý Ìý Ìý Evansville, Indiana 47712ÌýÌý
Ìý
Ìý Ìý Ìý Pjnurrenbe@usi.eduÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý ÌýÃ山ǿ¼é.edu/Custom-Training

Ìý Ìý Ìý ÌýLesley GrovesÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Office 812-464-1854
Ìý Ìý Ìý ÌýAsst. Director of Corporate PartnershipsÌý Ìý Ìý Ìý Ìý
Ìý Ìý Ìý Ìýand Customized TrainingÌýÌý

Ìý Ìý Ìý Ìý8600 University BoulevardÌý
Ìý Ìý Ìý ÌýEvansville, Indiana 47712ÌýÌý
Ìý
Ìý Ìý Ìý Ìýlagroves@usi.eduÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ã山ǿ¼é.edu/Custom-Training