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This certificate is intended for prospective, new or experienced leaders and is ideal for building the capabilities needed to launch or enhance a successful management career. The following topics are explored:

Your Role as a Leader
• What the supervisor role is and what it is not
• Engaging employees
• Supervising former peers

Resolving Conflict
• Healthy versus damaging
• Causes and consequences of conflict
• Conflict resolution process and the supervisor’s role

Effective Communication Skills
• Interpersonal relationship skills
• Appropriate use of communication tools and methods
• Goal setting, performance expectations and performance improvement

Building and Sustaining Trust
• Supervisor role in building and sustaining trust
• Behaviors that build, sustain and break trust
• Repairing damaged relationships

Crucial Conversations
• Speak persuasively, not abrasively, no matter the topic
• Make it safe for others to share their honest opinions
• Gain control of their own emotional responses
• How to disagree without being disagreeable

The program can be customized to fit your organization’s specific needs, and taught as either a 12 or 15-hour course. The 12-hour course is your choice of four modules and the 15-hour course includes all five modules.

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Whether it is shortening a training to fit in one day, increasing the curriculum to cover several classes,
or changing the location of the training from here at Ã山ǿ¼é to your location,
we have the training you are looking for to grow your business.